Refund & Cancellation Policy

Last Updated: 11/09/2026

At OptArray, we want you to have a clear understanding of how refunds and cancellations work for our digital books, borrowing services, and memberships.

This policy applies to purchases made through the OptArray website.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, statutory right, or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.

1. Digital Book Purchases

When you purchase an ebook, audiobook, or other digital product from OptArray, access to the purchased content may be provided shortly after payment.

Because digital content may be accessed or made available immediately, we generally do not provide refunds simply because you change your mind after access has been provided.

However, this does not affect any rights or remedies you may have under applicable consumer protection laws.

Problems with purchased content

If you experience a technical problem that prevents you from accessing or using purchased content, please contact us.

We will first make reasonable efforts to resolve the problem or restore your access.

If we are unable to provide the purchased content or an appropriate replacement, we may provide a refund or other remedy where appropriate or required by applicable law.

Examples may include:

  • the purchased content is inaccessible;
  • the content is materially defective or corrupted;
  • you were charged for content that was not supplied; or
  • another circumstance gives you a legal right to a refund or other remedy.

2. Borrowed Content

Borrowed content is provided for temporary access during the applicable borrowing period.

Once borrowing access has commenced, borrowing fees are generally non-refundable unless:

  • the service cannot be provided as described;
  • a technical problem prevents reasonable access to the borrowed content;
  • we are otherwise unable to provide the service; or
  • a refund or other remedy is required by applicable law.

If you experience a problem with borrowed content, please contact us as soon as possible so that we can investigate and attempt to restore access.

3. Membership Cancellation

You may cancel your OptArray membership at any time.

Cancellation can be made through your OptArray account or by contacting us using the contact information provided on our website.

Unless otherwise stated at the time of purchase or required by applicable law, cancellation stops future membership renewals but does not automatically provide a refund for the current billing period.

Your membership will normally remain active until the end of the current paid billing period.

You will not normally be charged for future billing periods after cancellation.

4. Membership Refunds

Membership fees are generally non-refundable for unused time remaining in a paid billing period.

However, we may provide a refund, partial refund, credit, or other appropriate remedy where:

  • we are unable to provide the membership service for a material period;
  • you were charged after successfully cancelling your membership;
  • a payment was made without your authorization;
  • a technical or billing error resulted in an incorrect charge;
  • applicable law requires a refund or other remedy; or
  • we otherwise determine that a refund is appropriate.

If you believe you were incorrectly charged, please contact us promptly with your account or transaction details.

5. Unauthorized Charges

If you believe that your account was charged without your authorization, please contact us as soon as possible.

We may request information reasonably necessary to investigate the transaction.

If the charge resulted from unauthorized use of your account, payment method, or account credentials, we may need to work with the applicable payment provider to investigate the matter.

6. Refund Requests

To request a refund or report a problem, please contact:

Email: optimiarray@gmail.com

Please include:

  • your name;
  • the email address associated with your OptArray account;
  • order number or transaction information;
  • the title of the relevant book or membership; and
  • a description of the problem.

We may request additional information where reasonably necessary to investigate your request.

7. How Refunds Are Processed

When a refund is approved, we will generally return the funds to the original payment method used for the transaction.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

8. Access Following a Refund

If a refund is issued for a digital purchase, borrowing transaction, or membership payment, OptArray may remove or restrict access to the associated content or membership benefits.

9. Consumer Rights

Our refund policy does not limit rights that you may have under applicable consumer protection laws.

Depending on where you live, you may have rights relating to defective digital products, services that are not provided as described, unauthorized charges, or other circumstances.

If applicable law provides a right to a refund, replacement, repair, cancellation, or another remedy, this policy does not remove that right.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

The updated version will be posted on the OptArray website with the new “Last Updated” date.

OptArray

optimiarray@gmail.com

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